Website Privacy Notice

Who we are

This website ( is owned and operated by Fidabona Limited.

Fidabona Limited (Fidabona) is a limited company registered in England & Wales No 09992950 and our registered address is:

89 Chantry Way East, Swanland. E Yorks. HU14 3QF

When using your personal data as a user or visitor to this site, Fidabona is a “Data Controller”. This means that we are responsible for deciding how we hold and use personal information about you.

This page acts as a summary of how we use the personal data we collect. It should be read alongside our Full Privacy Notice which provides more detail.

What personal data we collect and why we collect it

Account Information

We need to collect your name and a contact email in order to create an account which will allow you to access online training courses. This information may be provided by you, or on your behalf e.g. by your employer.

In some cases, your employer will provide us with details of your role so that training appropriate to that role can be assigned to you. Role information may also be used to assign you permissions which allow you to manage learners on behalf of your organisation if your employer asks us to.

Course Completion Information

Our learning platform tracks the courses you have been assigned and information about your use of them. This includes information such as when you have started or completed courses or modules, the scores you achieve when taking a test, the answers you give to test questions and copies of certificates you have achieved.

We use this information to allow you to help you leave a course and pick it up from where you left off at another time.

We also share this information with your employer (where they have enrolled you in the course) for their own purposes e.g. to enable them to identify which employees have completed training in line with their contractual responsibilities to offer additional support or training to those who need it.

In these cases your employer will be acting as a Data Controller in their own right.

We use information about your completion of courses and tests etc to suggest additional training which may be appropriate –  to you if you have registered and bought courses in your own name, or to your employer if you are part of a group registered by them.

We also use information about how users have used our site and courses to inform the development of future courses and services but this is normally done on a de-identified basis meaning we look at our users as a whole rather than specific individuals when doing this.

Financial Information 

Fidabona does not process or store payment card information. We may receive information and confirmations, such as payment receipts, including from WooCommerce or other third parties processing your purchase and/or payment on our behalf.

Your Contacts With Us

Details of your contact with us online, by email, telephone, the postal service or through our live chat or answering services will be used to respond to your queries and complaints and to inform any future communication with you. Depending on the nature of your enquiry, this will normally mean your personal data will be transferred out of our learning platform and into other Fidabona systems (such as our CRM) to help manage and prioritise our workload or to provide you with access to, or information about, other services offered by Fidabona Limited.

Who we share your data with

Other than with an employer who has registered you for training as described above, we do not share your information with third parties for their own uses for any reason.

We only share your personal data to our sub-contractors, agents, vendors or service providers who perform functions on our behalf e.g. to our CRM providers and Mailchimp who help to manage our communications with you.

How long we retain your data

We’ll only keep your personal data for as long as is necessary for the purpose for which it was collected. This means we set retention periods for all the personal data we collect.

When that retention period has passed, your data will either be completely deleted in a secure manner or anonymised e.g. by aggregation with other data in a non-identifiable way for statistical analysis and business planning purposes. 

For most people completing training through this site, this means we will retain your information for 7 years after you last completed a course with us.

Other examples of customer data retention periods are available in our full Privacy Notice but please contact us if you have any questions about our Data Retention policies.

Your Rights

In the UK you have rights as an individual under the Data Protection Act 2018 which you can exercise in relation to the information we hold about you.

Please see our full Privacy Notice for more details but those rights, in summary are

  • A right to information about how we use your data, why and to access a copy of the information we hold about you.

  • A right to correct the information we hold about you.

  • A right to have the data we hold about you deleted in certain circumstances.

  • A right to object to the use of your personal data for direct marketing.

  • A right to not be subject to automated decision making.

  • A right to data portability i.e. to transfer your data from one service provider to another.

A right to complain

You have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we use your personal data. 

In the UK, this is the Information Commissioner’s Office –

Where we store your data

Your learning platform account and course completion information is stored on servers we control located in the United Kingdom and backed up in Italy.

Information transferred to Hubspot (our CRM) or shared with Mailchimp will be stored in the United States.

Some of the information collected by cookies is stored in the United States by Google Analytics and Automattic.

Your rights with regards to the information transferred to the United States is protected by those organisations’ membership of the EU-US Privacy Shield.

How we protect your data

We secure access to our website using SSL encryption meaning that any information you give us through remains private and secure. 

We regularly monitor our processes, the data we gather and the software we use for possible vulnerabilities to identify ways to further improve the way we handle personal data. 

We restrict access to your personal data to those employees who need that information to perform their role and help provide services to you. 

We provide training to all our employees about the importance of maintaining the confidentiality and security of your information. 

Please contact us if you have any questions about the security measures we have in place.

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